Short-term support for people who are feeling overwhelmed and having difficulty coping. How can the Online Helpline help me?
Live chat support is conversational Many people are more comfortable expressing themselves through chat conversation than through more formal writing. Once the chat has started, a Samaritan will listen to you and help you talk through your concerns, worries and troubles.
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Chat online with a Lifeline crisis supporter from 7pm-midnight AEST. Effective support puts demands on the customer to explain their issue clearly and provide all the relevant details, tasks at which customers are not always experts. What could be a days-long, back-and-forth conversation through might instead be a minute chat.
Chat is a comprehensive chat solution that makes it easy for you to support customers. Chat is fully integrated with the rest of Salesforce, making it easy for you to access all the information you need about your customers in a single workspace.
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Rolling out live chat support requires some careful planning and intentional de. Let's get started.
We'll. We give you space to be yourself.
Imalive – an online crisis network
Live chat support breaks those interactions into smaller chunks and allows the support agent to lead a customer through the process by asking the right questions in the right order. That gives both parties a head start in understanding the problem and determining the solution.
In addition, Salesforce leverages the power of the Service Cloud, giving you access to important tools like a knowledge base and pre-defined support messages, that let you assist your customers and close cases more quickly. You can chat one-on-one with a Safe Helpline staff member to access a range of support services.
Online crisis chat
That accessibility reduces customer effortan important factor in building customer loyalty. As a support agent, you assist dozens of customers with their support issues every day.
Good live chat software will let the agent know where the customer is in the process and what they were doing before asking for help. If your customer is considering gor a purchase, renewing theiror asking for a refund, a solid answer provided quickly can make a real financial difference to your company.
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Recommended Reading. Whether you're a seasoned veteran or new to Chat, there are several tools at your disposal that make it easy to assist multiple customers at the same time with chat.
Live chat support is timely A help who receives an excellent for to their enquiry in an hour or two may be satisfied chat your service, but a customer who receives the exact same answer in real-time via a live chat will often be much happier because they can continue on with their task immediately.